Our Response to COVID-19

Beginning Monday May 4, 2020 We will be open for business by appointment only. Working by appointment only allows us to limit the number of customers in the dealership at any given time. Limiting the number of customers will help us keep everyone at a safe distance, and allow us to serve our customers in the safest way possible. This policy applies to all business within the dealership. We are taking the safety of our customers and staff very seriously. We thank you for your business, your patience and understanding in this difficult time. 

 

Service Department 

  • We recommend dropping your vehicle off the night before your appointment for the safest service experience possible. Please use the NIGHT DROP BOX. Please make sure to sign your envelope for the requested work to be performed. 
  • We will schedule specific check in times for customers to safely drop off their vehicles when alternate transportation is necessary. 
  • We will adhere to strict check in times for all customers to maintain a safe environment for everyone involved. 
  •  Vehicles will only be allowed into the service tunnel for check in at their scheduled time.
  • Customers will be asked to wait in their vehicle until the advisor comes to greet them.
  • Customers will have a designated place of safe distance during their check in.
  • The number of customers in the service lane will be limited to 2 every 20 minutes initially and may be increased as we increase staffing levels. We will continue to abide by social distancing policies.
  • The waiting room will remain closed at this time. We have a designated open air lounge area outside at the front of the dealership. We do not recommend waiting for a vehicle to be serviced, but if you must wait, we recommend that social distancing be observed.

 Part Department

  • The Parts Department customer entry door will remain locked. A customer will be allowed in by a parts advisor after ringing the bell outside the door. 
  • We have designated social distancing places for our customers while at the parts counter. 
  • Additional parts customers will be allowed in, one at a time using the 2 person maximum rule for the parts department. .  

 Preventative Measures We Have Put In Place 

  • Glass partitions at all workstations for the safety of the customer and staff. 
  • The dealership has been professionally sanitized prior to opening on Monday May 4, 2020.
  • Social distancing markers have been installed on the floor to help customers and staff work at a safe distance to each other. 
  • Employees will wear masks.
  • We will sanitize steering wheels and shifters prior to working on the vehicle. 
  • We will install steering wheel covers and shifter covers prior to servicing the vehicle.
  • Our technicians will wear gloves and masks when servicing your vehicle.
  • We will remove these protective coverings when we park your vehicle after completion of service.

Hours

  • Monday09:00AM - 08:00PM
  • Tuesday09:00AM - 06:00PM
  • Wednesday09:00AM - 08:00PM
  • Thursday09:00AM - 06:00PM
  • Friday09:00AM - 08:00PM
  • Saturday09:00AM - 05:00PM
  • SundayClosed

How can we help?

By submitting your contact information, you consent to be contacted by telephone about purchasing a vehicle or obtaining vehicle financing. Clicking on the Submit button above is your electronic signature.

New Inventory

Shop New Inventory

Pre-Owned Inventory

Shop Pre-Owned Inventory

Service Department

Explore Service Department

Parts Department

Explore Parts Department
  1. Cassens & Sons Inc

    3333 S Highway 159
    Glen Carbon, IL 62034

    • Sales: (618) 307-4238
Loading Map...

Get in Touch

  • Contact our Sales Department at: (618) 307-4238
  • Monday09:00AM - 08:00PM
  • Tuesday09:00AM - 06:00PM
  • Wednesday09:00AM - 08:00PM
  • Thursday09:00AM - 06:00PM
  • Friday09:00AM - 08:00PM
  • Saturday09:00AM - 05:00PM
  • SundayClosed